PriceTag Support
How can we help?
Find answers to common questions about PriceTag, pricing tools, your account, PriceTag Pro, purchases, and app features.
Pricing estimates
PriceTag provides AI-assisted pricing guidance based on the information you provide. Estimates are decision-support tools and are not guarantees of sale price or market value.
Photos and scans
If a photo will not upload or process, check your connection, confirm PriceTag has photo or camera access, and try again. You can also enter item details manually when available.
Account and sign-in
Use the email associated with your PriceTag account. If you cannot sign in, use the password-reset option from the login screen.
PriceTag Pro and subscriptions
App Store subscriptions are managed through your Apple ID. You can view, change, or cancel an Apple subscription from your device's Apple Account subscription settings.
Restore an App Store purchase
Sign in to PriceTag with the account you use for the app, make sure the device is signed in to the Apple ID that made the purchase, then use Restore Purchases from the PriceTag Pro purchase screen when available. Restoring does not create a new charge.
Billing questions
Purchases made through the iOS app are processed by Apple. For App Store billing, receipts, refunds, or payment-method issues, use Apple's purchase support. For questions about your PriceTag access, contact us below.
Privacy and account deletion
You can request help with your PriceTag account or deletion of account data by contacting support. We may need to verify account ownership before completing a privacy-related request.
Still need help?
Contact the PriceTag support team and include the email on your account plus a brief description of what happened. Please do not send passwords, payment-card numbers, or Apple private keys.
Email PriceTag Support